Vonage Quick Start Guide

So you have signed up to Vonage, received your new Vonage adapter, and are ready to start making and receiving telephone calls over your Wessex Internet connection.

What you need to get started

  • Vonage Adapter box including everything they sent you.
  • A working Wessex Internet connection and to be located near to the router.
  • A spare 13A mains power socket to power the Vonage adapter.
  • A compatible analogue telephone.

Vonage Single-line Telephone Adapter

 

The Vonage adapter may look like the photo above if you have ordered a single-line Vonage line. 

  • Blue Internet connection port: This connects to your Wessex Internet router.
  • DC12V power socket: Power socket. Please connect the included Vonage power adapter into this port.
  • Phone port: This port is where you plug in your existing BT phone (you may need to use the included adapter.
  1. You should firstly connect the Vonage adapter to the Wessex Internet router with a network cable (CAT5 cable). A spare network cable will be included with the Vonage adapter. You need to connect the cable to the BLUE Internet port on the Vonage adapter and one of the yellow ports on the TP-Link router that Wessex Internet provided to you, or a LAN port on your router/switch if you have provided this
  2. Secondly, connect your BT phone to the Vonage adapter to the phone port. Please use the included BT socket adapter if your phone needs one.
  3. Thirdly, connect the power to the Vonage adapter.
  4. Finally, after waiting 1 minute, pick up your phone handset and try and make a call!

Vonage Dual-line Telephone Adapter

The Vonage adapter may look like the photo above if you have ordered a dual Vonage line service. 

  • Red port: Power socket. Please connect the included Vonage power adapter into this port.
  • Blue port: This connects to your Wessex Internet router.
  • Yellow port: This port should not be used as there are known performance issues if you connect a computer or network device to it.
  • Green port #1: This port is where you plug in your existing BT phone (you may need to use the included adapter.
  • Green port #2: Only use if you have ordered a 2nd line with Vonage. This is where your 2nd line BT phone plugs into.
  1. You should firstly connect the Vonage adapter to the Wessex Internet router with a network cable (CAT5 cable). A spare network cable will be included with the Vonage adapter. You need to connect the cable to the blue port on the Vonage adapter and one of the yellow ports on the TP-Link router that Wessex Internet provided to you (if we provided this).
  2. Secondly, connect your BT phone to the Vonage adapter on the 1st green telephone socket. Please use the included BT socket adapter if your phone needs one.
  3. Thirdly, connect the power to the Vonage adapter.
  4. Finally, after waiting 1 minute, pick up your phone handset and try and make a call.

Compatible Phones

Most analogue phones are supported. Your results may vary depending on the type of phone you use, whether this is a hard-wired phone or a cordless DECT.

If you have an existing phone that worked on a standard analogue BT phone line, then chances are that it will work with the Vonage adapter.

The phone socket on the Vonage adapter is an RJ11 socket. Some phones support this port without any adapters. However some phones need the BT style (rectangular) socket. Vonage include an RJ11 to BT adapter in the box.

DECT cordless phones are supported.

Can I use my home's internal extension wiring?

Yes.

There is a way that this can be achieved, however this is not supported by Vonage or Wessex Internet. Proceed at your own risk. Wessex Internet takes no responsibility for any faults, charges, problems that are incurred if you proceed with this method.

If you have more than 2-3 remote extensions, or long cable runs to sockets some distance away from the master socket, then the losses/load may be too great for this method to work. If you do encounter difficulties, please remote a phone from the extensions one-by-one until you find it works.

You need to locate your BT master socket. This is the first BT socket that connects to the BT wiring that runs outside. This is a socket which can be split in two, and the top half can be unscrewed and removed. It looks similar to the photo below & left.

  1. Locate the BT master telephone socket (looks similar to the above socket in the photo)
  2. Unscrew the master socket so that it looks like the above image.
  3. Check whether the master socket has the extension wiring into the lose removed plate as above. If there are no cables connected to the removed plate, then do not proceed, this method is not supported and it's likely not to work or cause a serious problem.
  4. Connect a spare BT socket to RJ11 cable between the Vonage green phone socket and the lose BT master socket plate.
  5. Check that your phones connected to the extension sockets around the home work. If they don't, verify that all the cables as above are connected. If not, remove a phone one-by-one that is connected to the extension wiring to see if you are overloading the Vonage adapter. The Vonage adapter should be able to power 3 phones. 
  6. Do not reconnect the face plate to the socket. If you do, you will cause a potentially massive problem where you connect the Vonage box to the BT line!
  7. Also don't connect the Vonage box using the telephone wire (shown above & right) to the hidden socket that is revealed when you removed the faceplate. If you do, then as per 6) you will cause a massive problem.

 

Wessex Internet takes no responsibility for any faults, charges, or problems that are incurred if you proceed with integrating your Vonage adapter to the BT master socket/your home extension wiring.

Important Notes

The Vonage guide mentions that you should reset your Internet router if you experience problems connecting the Vonage line.

Please DO NOT reset the Wessex Internet router. Ignore this Vonage advice as if you do reset your Wessex Internet router, you will not only knock off your Internet connection entirely, but you will also have a support fee to fix the problem. Resetting the router will reset it to factory defaults, not Wessex Internet or your WI account defaults.

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