If you need to change your bank details associated with your Direct Debit payments, you can do this securely via the Customer Portal.
1. Log on to the Customer Portal.
Your username is usually your E-mail address or your WI or WIW account number. If you have forgotten your details, click here for advice on how to reset your details.
2. Browse the the Account & Payment Setting section
Hover over the Account menu and then click on Account and Payment Settings.
3. Add the new bank details
If you still have a live mandate with your previous bank account, you will firstly have to add the new bank details before you are allowed to delete and remove the old details. This is because we have to have a live mandate running.
Click on the Add Bank Account button to add the new bank details.
4. Complete the Direct Debit form
Complete the short form entering your personal details and your new bank account number and sort-code. Once completed, hit the Set up Direct Debit button. You will then have a chance to verify your details on the next page before committing these.
5. Delete your previous bank account details
6. Verify that your new bank account details are now the only ones showing in the list
Once you have deleted your previous bank details, we will cancel the mandate with your old bank account. You do not need to go to your bank to request the cancellation of the mandate too.
7. E-mail confirmation
You will then shortly receive an E-mail confirmation confirming that DD has been set up on your new account and an E-mail confirmation informing your that it has been cancelled on your old account.
It usually takes five working days to establish the live working Direct Debit mandate with your bank, and so any payments that are requested immediately will take at least five working days to lodge rather than the usual three.